Washington City

The Project

Permitting Software Selection and Implementation
This City serves customers in the Puget Sound region with permitting-related needs for both citizens, and builders.
The City need to move from an on-premises legacy permitting system to a more GIS-centric Cloud hosted platform. Specifically they needed to:
  • Improve the online application process for customers
  • Reduce manual efforts and improve efficiency
  • Reduce front counter questions from applicants
  • Improve plan review and turnaround time
  • Track activities and tasks, deadlines and due dates Improve reporting
  • Document policies and procedures for standardization
SoftResources did the following to help the City achieve the goals for the project:
  • Initiated online workshops for gathering of requirements and assessment of the current environment
  • Created the Permitting Software Key Requirements document after Discovery workshops with City Permitting, Public Works, Fire, and Parks personnel
  • Generated a Process Improvement and Opportunities report incorporating the adoption of new software, possible policy revisions, improvements for as-is and to-be environments, and recommendations for next steps
  • Created a Request for Proposal
  • Reviewed the RFP responses for vendor fit/gap
  • Conducted software demonstrations with the top 3 vendors
  • Facilitated the scripted demo process and due diligence activities
  • Provided in-depth business review of the vendor contract and contract negotiations
  • Developed a statement of work to support successful implementation
  • Provided implementation project management oversight services to complement the City’s internal Project Manager and project team during the implementation of the new Permitting software